NY Medicaid Electronic Visit Verification (EVV)

Contact Us

The NYS Electronic Visit Verification (EVV) Program does not impact how Medicaid-funded personal care services (PCS) or home health care services (HHCS) are determined or delivered, only how EVV-applicable services are captured. Any questions regarding the Medicaid program, service determination, service or hour utilization, and/or service documentation or staffing concerns should be directed to the appropriate NYS agency. For further assistance, providers and fiscal intermediaries (FI) should contact the New York State Department of Health (NYSDOH) or the Office of People with Developmental Disabilities (OPWDD), and beneficiaries and family members should contact their Local Department of Social Services (LDSS) or managed care plan.

If you have general EVV inquiries or if you would like to submit written comments, please email the address below:

To receive email updates on EVV in New York State, please subscribe by emailing the address below:

  • Please be sure to include the following in the body of your email sign-up request: SUBSCRIBE EVV-L YourFirstName YourLastName

For inquiries regarding the API Developer Portal, or other technical issues, please contact eMedNY Tier 2 Operations by emailing the address below:

For inquiries regarding testing EVV data with the New York Aggregator, please contact eMedNY by emailing the address below:

For inquiries about eMedNY enrollment or the EVV Attestation Portal, please contact the eMedNY Call Center at (800) 343-9000.

To visit the eMedNY EVV homepage, please navigate to the webpage below: