Incident Reporting and Management System (IRAMS), Children's Services Capacity Tracker, and HCBS Referral/Authorization Portal

    • IRAMS User Guide - (PDF) - February 2023
    • IRAMS FAQ - (Web) - (PDF) - April 2021
    • Home and Community Based Services (HCBS) Provider Reportable Incidents Policies and Procedures #CW0004 - (PDF) - Effective April 1, 2021
    • Complaint and Grievance Policy for Home Community Based Services (HCBS) Providers #CW0008 - (PDF) - Effective April 1, 2021
    • Complaint and Grievance Policy for Health Homes Serving Children #HH0013 (HHSC Only) - (PDF) - Effective April 1, 2021
    • Health Home Monitoring: Reportable Incidents Policies and Procedures #HH0005 - (PDF) - Revised April 2021
    • Incident Reporting and Management System (IRAMS) User Introduction for Health Homes and Care Management Agencies - PDF | Recording (YouTube) - March 2021
    • Incident Reporting and Management System (IRAMS) User Introduction for HCBS Providers and C-YES - PDF | Recording (YouTube) - March 2021
  • Children's Waiver Qualification and Training Tracker Webinar (Now called Staff Compliance Tracker) - (PDF) | Recording (YouTube) - June 28, 2023
  • IRAMS Staff Qualification Webinar Q & A - (Web) - (PDF) - June 28, 2023
  • Children's Services Capacity and Staff Compliance Trackers User Guide - (PDF) - February 2023 Updated: June 2023
  • Children's Services Capacity Tracker for HCBS Providers FAQ - (Web) - (PDF) - February 2022
  • Children's Services Capacity Tracker Webinar - PDF | Recording Part 1 and Recording Part 2 (YouTube) - January 26, 2022
  • Notification of Preparation of the HCBS Referral Portal (PDF) - December 11, 2023