EPIC General Frequently Asked Questions

Members may find answers to common questions below:

How to determine if I am enrolled in the Deductible plan?

You will receive a renewal determination letter that will indicate your annual EPIC deductible limit for the new calendar year. If your annual income for the previous calendar year has changed, you can send proof of income documentation to:

EPIC
P.O. Box 15018
Albany, NY 12203

How to determine if I am enrolled in the Fee plan?

You will receive a billing notice along with an EPIC program benefit letter. Please review the Billing FAQ for additional information. If your annual income for the previous calendar year has changed, you can send proof of income documentation to:

EPIC
P.O. Box 15018
Albany, NY 12203

When do I receive a new identification card?

EPIC issues an identification card which is valid for the length of your enrollment in the program. If you need a replacement card, please contact the EPIC Helpline and press option "2" for assistance.

How to determine if I am eligible for Medicare Part D premium assistance?

Your renewal determination letter will indicate whether you are eligible for Medicare Part D premium assistance.

Do I have to re-enroll in EPIC each year?

EPIC will notify you by mail when you are required to renew your EPIC coverage.