ICAN - Your FIDA Ombudsman

ICAN (Independent Consumer Advocacy Network) is a group of nonprofit advocacy organizations, independent of the New York State Department of Health or any health insurance plan, which can:

  • Answer your questions and give advice about a FIDA plan or other plans for people who receive Medicaid or Medicare and long-term care
  • Solve problems with your plan and providers (for example doctors, hospitals, and pharmacist)
  • Help you complain or appeal
You can call ICAN if you are:
  • Enrolled in a FIDA plan or a Partial Managed Long-Term Care (MLTC) plan, a Medicaid Advantage Plan (MAP), or (PACE) plan
  • Receiving long-term care services in Mainstream Medicaid Managed Care (MMC) plan
  • Interested in enrolling in one of these plans
  • Friends, family, or representative

ICAN help is free and confidential. ICAN is not connected with any health plan.

Get Help: