Care Management Guidance, Policies and Webinars

Child Adolescent Needs and Strengths - NY (CANS-NY)
  • Children's Home and Community Based Services (HCBS) Waiver Eligibility and Enrollment Policy #CW0005 - (Web) - (PDF) - January 23, 2024
  • Palliative Care - Counseling and Support Services and Health Home Care Management - (PDF) - Dec 2021; updated November 2022
  • Complaint and Grievance Policy for Health Homes Serving Children #HH0013 - (PDF) - Effective November 2022
  • Children's Waiver HCBS Policies - (PDF) - February 2021
  • Participant's Rights and Choice Policy #CW0009 - (PDF) - Effective April 1, 2021
  • Children's Home and Community Based Services (HCBS) Waiver Disenrollment Policy #CW0006 - (PDF) - Effective April 1, 2021
  • Transfer Referral Process between the C-YES and HHSC Policy #CW0007 - (PDF) - Effective February 1, 2021, Updated November 2022
    • Transfer Referral Form for C-YES, HH, and CMA - (PDF)
    • Opt-in to HH form completed by C-YES - (PDF)
    • HH/C-YES Transfer Policy Webinar Slides - PDF | Recording (YouTube) - January 2021
  • Conflict-Free Case Management Policy #HH0012 - (PDF) - Updated: November 2022
  • Health Home Monitoring: Reportable Incidents Policies and Procedures #HH0005 - (PDF) - Revised November 15, 2021

More information about Health Homes can be found on the Medicaid Health Homes page.

  • DOH-5287 - Notice of Decision For Enrollment or Denial of Enrollment in the New York State 1915(c) Children's Waiver (PDF)
  • DOH-5288 - Notice of Decision For Discontinuance in the New York State 1915(c) Children's Waiver (PDF)