New York State Medicaid Update - May 2022 Volume 38 - Number 6

In this issue …

Information in gray boxes in this issue indicates material abridged but linked from the succinct interactive Portable Document Format (PDF) version.

New York State Department of Health Telehealth Consumer Survey

In order to better understand patient perspectives on telehealth, the New York State (NYS) Department of Health (DOH) Office of Health Insurance Programs (OHIP) has partnered with the Office of Addiction Services and Support (OASAS), Office of Mental Health (OMH), Office of Children and Family Services (OCFS), and the Office for People with Developmental Disabilities (OPWDD) to conduct the Telehealth Consumer Survey. All NYS residents, whether they have used telehealth services or not, are encouraged to complete the survey. Survey results will be used to inform future telehealth policy development within NYS.

To access the survey, visit the NYS DOH "Telehealth Consumer Survey" web page, or scan the QR code provided below using your mobile device to take the survey in your preferred language.

QR Code for scanning

The survey is available in Arabic, Bengali, Chinese, English, Haitian-Creole, Italian, Korean, Polish, Russian, Spanish and Yiddish, and takes approximately five minutes to complete. Providers are encouraged to share the survey with their patients, consumers, and networks.


All questions regarding the Telehealth Consumer Survey should be sent to the NYS DOH at

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Payment Error Rate Measurement Upcoming Request for Medicaid Provider Documentation

The Centers for Medicare and Medicaid Services (CMS) will be measuring improper payments in the Medicaid and State Child Health Insurance programs under the Payment Error Rate Measurement (PERM) program. New York State (NYS) will be participating for the sixth time. The last time NYS participated was in federal fiscal year 2021. CMS, along with their contractor, NCI. Inc., and the NYS Office of the Medicaid Inspector General (OMIG), have the authority to collect information under sections 1902(a)(27) and 2107(b)(1) of the Social Security Act. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) statutes and regulations require the provision of such information upon request, and the information can be provided without patient consent.

NCI Inc., in partnership with OMIG, will be requesting documentation for randomly selected claims to perform a medical review. If a provider's submitted claim is selected for review, NCI Inc. and OMIG will request written documentation to substantiate claims paid. Providers are asked to submit copies of the specific medical documents for the patient, as requested in the letter the provider will receive from the CMS contractor, directly to the CMS contractor and send a second copy to OMIG. Providers are urged to submit records to OMIG via email at or fax at (518) 402-1845, as it allows PERM staff to obtain records as soon as they are sent and enables them to effectively and efficiently identify any issues that may arise, as needed. Providers are asked to ensure that the records are sent in a secure way. Records may also be mailed to the following address:

Office of the Medicaid Inspector General
800 North Pearl Street First Floor
Albany, NY 12204
Attention: PERM

Requests for documentation are anticipated to begin in November 2022. The sampled claims will have been paid between July 1, 2022 and June 30, 2023. Compliance with medical record requests and providing full medical records for the randomly selected claims is required. Failure to provide requested records will result in a determination by CMS of erroneous payment, and OMIG will pursue recoveries, as appropriate.

Once the review is completed OMIG will pursue recovery of any payments determined to be made in error. It is in the best interest of providers to comply with requests for documentation and provide full and complete responsive records. In the last PERM cycle audit, the NYS error rate for medical reviews was measured at 1.63 percent, compared to a national error rate average of 13.9 percent. Three quarters of the claims identified by CMS as paid erroneously were later unsubstantiated by OMIG utilizing records submitted by providers in response to documentation requests.


Questions should be directed to the PERM Project Staff by telephone at (518) 474-3499 or by email at

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Sickle Cell Disease Now a Single Qualifying Condition for the Medicaid Health Home Program

The New York State (NYS) Department of Health (DOH) is expanding eligibility requirements for enrollment in the NYS Medicaid Health Home program. This expansion, approved on March 24, 2022 by the Centers for Medicare and Medicaid Services (CMS) in State Plan Amendment (SPA) #21-0026, includes sickle cell disease (SCD) as a single qualifying condition for Health Homes Serving Adults (HHSA) and Health Homes Serving Children (HHSC). Please note: Medicaid State Plan Amendment (#21-0026) can be accessed via the NYS DOH "Medicaid Health Homes - State Plan Amendments" web page.

Individuals enrolled in the NYS Medicaid Health Home program must also meet appropriateness criteria, which includes significant behavioral, medical, or social risk factors requiring intensive care management services, and have:

  • two or more chronic conditions, or
  • one single qualifying condition, such as:
    • human immunodeficiency virus (HIV)/acquired immunodeficiency syndrome (AIDS), or
    • serious mental illness (SMI) (adults), or
    • serious emotional disturbances (SED), or
    • complex trauma (children), or
    • new: SCD.

The inclusion of SCD as a single qualifying condition recognizes the unique challenges in access to services faced by individuals with SCD, their families and/or supports. One key focus is to ensure effective transition of young adults with SCD from pediatric to adult care. These individuals often face difficulty accessing services, including finding adult specialists who accept patients with SCD, who understand SCD, and who acknowledge the patient's readiness for self-management. Additional challenges include:

  • managing the comorbidities associated with SCD,
  • understanding pain and pain control/management issues,
  • recognizing self-care and self-efficacy,
  • acknowledging and addressing social determinants of health,
  • connecting to community support services (such as peer supports) and appropriate educational information.

Questions and Additional Information:

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Attention Pharmacy Providers: Full Participation in Medicare Required for Medicaid Enrollment

This is a reminder that the New York State (NYS) Medicaid program requires all NYS Medicaid-enrolled pharmacy providers to be fully enrolled in Medicare. Pharmacy providers not fully participating with Medicare will be terminated from the NYS Medicaid program on thirty days' notice and will no longer receive reimbursement. Fully participating Medicare enrollment must include assignment of benefit [Centers for Medicare and Medicaid Services (CMS-460)], drug (CMS-855B), and common supply (CMS-855S) (e.g., diabetic supplies and enteral nutrition) billing.

All pharmacy providers must ensure their Medicare enrollment remains active. Pharmacy managers may check their Medicare status on the CMS "Medicare Provider Enrollment, Chain, and Ownership System (PECOS)" website.

Pharmacy providers can refer to the CMS National Provider Enrollment Conference document, for PECOS guidance.

Questions and Additional Information:

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The Medicaid Update is a monthly publication of the New York State Department of Health.

Kathy Hochul
State of New York

Mary T. Bassett, M.D., M.P.H.
New York State Department of Health

Amir Bassiri
Acting Medicaid Director
Office of Health Insurance Programs