The Medicaid Transportation program ensures Medicaid members can get to and from their medical appointments at no cost to them. We arrange non-emergency transportation, such as pre-scheduled trips to primary care and the dentist. For emergency medical services, please call 911.  We do not provide trips to non-medical locations like gyms, schools, or grocery stores.

The program covers transportation for Medicaid members enrolled in fee-for-service and mainstream managed care. Medicaid members in managed long-term care should contact their health plan for transportation services.

Trips are arranged at the most medically appropriate, cost-effect level of service. These include public transit, taxi/livery, ambulette, ambulance (ALS/BLS), and personal vehicle mileage reimbursement. Members generally travel using the same mode they use for daily living.

The Department contracts with two transportation management companies. They schedule the trips, manage contact centers, conduct utilization review, and perform other administrative functions for the Medicaid Transportation program.

More detail about the program can be found on the transportation managers’ websites listed below.

Medical Answering Services, LLC
https://www.medanswering.com/

Western New York: 800-651-7040
(Counties: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Wyoming)

New York City: 844-666-6270
(Counties: Brooklyn, Manhattan, Queens, Staten Island, The Bronx)

Long Island: 844-666-6270
(Counties: Nassau and Suffolk)

Finger Lakes/Northern New York: 866-932-7740
(Counties: Chemung, Chenango, Clinton, Cortland, Franklin, Hamilton, Herkimer, Jefferson, Lewis, Livingston, Madison, Monroe, Ontario, Orleans, Oswego, Otsego, Schuyler, St Lawrence, Seneca, Steuben, Tioga, Tompkins, Wayne, Yates)

Hudson Valley: 866-883-7865
(Counties: Albany, Broome, Cayuga, Columbia, Delaware, Dutchess, Essex, Fulton, Greene, Montgomery, Oneida, Onondaga, Orange, Putnam, Rensselaer, Rockland, Saratoga, Schenectady, Schoharie, Sullivan, Ulster, Warren, Washington, Westchester)

You can schedule transportation by calling the contact center for your region’s transportation manager (see information above). The contact centers offer toll-free phone numbers, translation services, and telecommunications relay services for the hard-of-hearing.

You can also schedule transportation by creating an online account and using the transportation managers’ web portal.

You should contact the transportation manager at least 72 hours in advance of the appointment to request transportation. All trips must be prior approved by the transportation manager.

If you are dissatisfied with transportation services, you can file a complaint directly with the transportation managers by phone or through their websites. You can also contact the Department at medtrans@health.ny.gov or 518-473-2160.

If you are dissatisfied with Medical Answering Services, fill out the NYS DOH form here.

For enrolled transportation providers: Fee Schedule and Transportation Provider Manuals

For transportation companies seeking to enroll as Medicaid providers: Provider Enrollment

For information about changes to the program: Transportation Medicaid Updates

Department of Health - Bureau of Health Access, Policy, and Innovation

medtrans@health.ny.gov

(518) 473-2160