New York State Department of Health Toll-Free Helplines

General Information Line - 1-833-364-4695

Public Health Duty Officer Helpline - 1-866-881-2809

Please Note: The NYSDOH Public Health Duty Officer is the Department’s point of contact for emergency events including communicable disease reports, environmental health incidents and other health related emergencies

Adult Care and Assisted Living

AIDS

  • General Information
    1-800-541-AIDS
  • General Information, Spanish Language
    1-800-233-7432
  • AIDS Drug Assistance Program (ADAP)
    1-800-542-2437

HIV Counseling & Testing

  • Buffalo
    1-800-962-5064
  • Nassau
    1-800-462-6785
  • New Rochelle
    1-800-828-0064
  • Rochester
    1-800-962-5063
  • Syracuse
    1-800-562-9423
  • Suffolk
    1-800-462-6786
  • Troy
    1-800-962-5065
  • Queens
    1-800-462-6785

Roswell Park Cancer Institute

  • Referral Services - 1-800-767-9355
    • Physician referring patient to RPCI
    • Diagnosis or suspicion of cancer or want 2nd opinion
    • General or specific question about cancer or learn about trials
    • Will your insurance cover costs at RPCI
  • General Information Switchboard - 1-800-685-6825
  • Gilda Radner Cancer Registry - 1-800-682-7426

Environmental Health

  • 1-800-458-1158
  • Covering the Following Programs:
    • Asbestos and Lead Removal
    • Community Health Studies
    • Community Sanitation Issues
    • Fish Advisories
    • Food Protection, Recalls and Illnesses
    • Hazardous Waste Sites
    • Health Effects of Pesticides, Insect Repellents, and Chemicals
    • Indoor Air Quality
    • Oil or Chemical Spills
    • Public Water Supplies
    • Radon, Radiation, Radioactive Materials
    • Regulated Facilities Such as Motels, Restaurants, Children's Camps and Public Beaches
    • Smoking and Tobacco Regulations
    • Worker Safety Issues

Food and Nutrition Programs

  • Child and Adult Care Food Program
    1-800-942-3858
  • Growing Up Healthy Hotline
    1-800-522-5006
  • Covering the Following Programs:
    • Early Intervention Program
    • Food and Nutrition (FAN)
    • Growing Up Healthy
    • HIB Disease
    • Immunization
    • Infant Health Assessment
    • PCAP (Prenatal Care Assistance Program)
    • Sudden Infant Death Syndrome (SIDS)
    • Teen Pregnancy
    • WIC

Health Insurance

Home Health Care

  • Including Information about Certified Home Health Care Agencies
    1-800-628-5972

Hospice

Hospital Care

Managed Care Complaints:

  • 1-800-206-8125

Medicaid Managed Care Information:

Nursing Home

NYS Partnership for Long-Term Care

  • 1-888-NYS-PLTC

Occupational Health

  • Occupational Disease and Fatality Reporting
    1-866-807-2130

Office of Professional Medical Conduct (OPMC)

  • Complaints and Inquiries
    1-800-663-6114

Organ & Tissue Donation Information

  • 1-866-NYDONOR (1-866-693-6667)

Smokers Quitline

  • 1-866-NYQUITS (1-866-697-8487)

West Nile Virus

  • 1-800-458-1158