Resources
Medicaid Members
General Questions and Information
- Medicaid Helpline 1-855-648-1909. TTY 1-800-662-1220
Hours: Monday - Friday 8AM - 8PM, Saturday 9AM - 1PM.
The Medicaid helpline can assist Medicaid members and caretakers with questions about their pharmacy benefits. - New York Medicaid Choice (800) 505-5678
Hours: Monday - Friday 8:30AM - 8PM, Saturday 10AM - 6PM.
New York Medicaid Choice is New York State's managed care enrollment program. Medicaid members who are enrolled in Fee-For-Service and need assistance enrolling in a managed care plan should contact Medicaid Choice. Counselors will assist them with enrolling in the managed care plan of their choice. - Local Departments of Social Services
Use this website to find contact information for a department of social services (DSS) by county.
Pharmacy Benefit Tools
The member website provides information about the Medicaid Pharmacy Program. Medicaid members can use the tools on this website to:
- Find a Medicaid pharmacy or medical equipment supplier
- Search for prescription drugs and over-the-counter products covered by Medicaid
- Search for medical supplies covered by Medicaid
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